Enjoying a Safe Summer at Liberty Mountain Resort

We’re passionate about the outdoors and our mountain communities, and we're committed to protecting these special places and everyone who comes to experience them.

Working Together to be Safe

It takes the compassion, care and personal responsibility of everyone to help us ensure a safe mountain experience for all. With that in mind, we have reimagined the resort experience to further prioritize the health and safety of our employees and guests in response to COVID-19. Safety has always been one of our core values and we invite you to learn more below about the new procedures and protocols being implemented with your safety, our employees’ safety, and the safety of our communities in mind.

Our Commitment to Guest Safety

Summer is a special time in the mountains and we are excited to welcome you back to the outdoors to refresh and recharge in the crisp mountain air. To further prioritize the health and safety of our employees and guests in response to COVID-19, we have reimagined the resort experience for this summer. Our approach to safety will be consistent across our family of resorts to provide you with a familiar and comfortable experience regardless of where you choose to recreate.

Physical Distancing
· On mountain, our vast outdoor setting makes physical distancing easy. But in the base areas and other locations where it is more difficult to do so, we will have signage and decals to ensure guests remain six feet (two meters) apart.

· Guests will be required to wear face coverings in certain areas. This includes the Carroll Valley Pro Shop and other indoor resort facilities. Guests are strongly encouraged to bring their own face coverings, but resorts will have them available upon request, subject to availability. Employees will be required to wear face coverings at all times.

· Employees may limit the number of guests in any area of the resort to ensure proper physical distancing (e.g. parking lots, indoor facilities, common spaces, etc.).

Employee Protocols & Training
· All employees are required to wear a face covering and follow the company’s safety protocols and procedures at all times, including regular hand washing and the use of PPE and PPG.

·Employees will undergo daily health screenings and receive appropriate training to ensure safety.

·Employees are required to stay home if sick.

Enhanced Cleaning & Sanitation
· High-touch surfaces will be frequently cleaned and disinfected with EPA-approved products that kill the COVID-19 virus.

· Enhanced cleaning and disinfecting will take place throughout the day in our public restrooms and after each golf cart use.

· Hand sanitizing stations will be provided throughout the resort. Frequent handwashing is required of employees.

· All transactions will be cashless for Carroll Valley Golf, as well as for to-go food orders.

We'll continue to review and update our policies to adhere to the most up-to-date practices to keep employees and guests safe.

The Role You Play

We are lucky that our beautiful outdoor settings provide a landscape to experience nature and practice physical distancing while returning to the activities we love. To ensure a safe experience for all, it will take compassion, care and personal responsibility. We thank you in advance for your cooperation. Please take a moment to understand the following guidelines so you can best prepare for a safe and enjoyable visit:

· Stay home if you are sick or experiencing any symptoms of COVID-19.

· Wear face coverings in certain areas, including in the Carroll Valley Pro Shop and other indoor resort facilities, and whenever it is not possible to maintain a six feet distance from unknown parties. You are strongly encouraged to bring your own face coverings, but resorts will have them available upon request, subject to availability. Guests who are unwilling to comply with this safety requirement will not be permitted to participate in the experience.

· Comply with physical distancing guidelines outlined by public health as well as our resort signage.

· Wash hands frequently with soap and water. Use hand sanitizer when you cannot wash your hands.

What's Different?

To ensure we provide you with the safest experience, we will be opening with limited summer activities. Specific activities and service offerings will vary by resort, and we will continue to assess expanding our operations as soon as it is safe to do so. Although much has changed, it continues to be our mission and pleasure to serve our guests and provide you with a memorable summer experience.

Hospitality & Lodging
·Guests will be asked to maintain physical distancing guidelinesa and use face coverings when in common areas.

·One guest per family will be allowed to enter the lobby for check-in/out.

·Only credit/debit card transactions will be accepted.

·Room keys will be cleaned and disinfected before they are placed into guest packets.

Dining Operations
·To ensure physical distancing, dining operations will run at reduced capacity.

·On-mountain dining will be grab n’ go only and all transactions will be cashless.

Restrooms
·Public restroom spaces will be cleaned and disinfected frequently throughout the day. Capacity limits may be in place.

Activities
·Guest capacity may be limited when partaking in certain activities.

·Limited activities will be offered during the initial phase of reopening, and we will continue to assess whether additional activities can be safely provided as the summer progresses and restrictions ease.

 

Summer FAQs

SAFETY:

How are you keeping guests safe this summer?
We have developed new processes and procedures for the safety of our guests and employees, taking into account local government guidelines, industry best practices and our unique knowledge and insight about our operations. You can find more information on some of our safety procedures and guest expectations here. (Or should we say ‘above’ since I think they’ll be on the same page)

What are you doing to protect your staff?
We have developed a robust return to work and training process for all resort employees to ensure safety. All our employees are required to wear a face covering and follow the company’s safety protocols and procedures at all times, including regular hand washing and the use of PPG. Employees will undergo daily health screenings and are required to stay home if sick. We’ll continue to review and update our policies to adhere to the most up-to-date practices to keep employees and guests safe.

Do I need to wear a face covering?
Guests are required to wear face coverings in certain areas, including in lines, when loading and unloading chairlifts, when loading and riding in gondolas and bubble chairs, in indoor resort facilities, on activities such as an alpine slide or mountain coaster, and whenever it is not possible to maintain a six feet distance from unknown parties. Guests are encouraged to bring their own face coverings, but resorts will have them available upon request, subject to availability. When physical distancing is possible, such as hiking on trails, guests may remove their face coverings.

Do I need to bring my own face covering?
Yes, guests are strongly encouraged to bring their own face covering. We will have some available upon request, subject to availability. Guests without a face covering will not be allowed to load chairlifts or gondolas, inside resort facilities, on activities such as an alpine slide or mountain coaster or other areas where physical distancing is not possible.

How will you be enforcing face coverings for guests?
Guests who are not able to follow the safety protocols that are put in place to protect our guests, employees and communities will not be able to participate in our on-mountain experience and asked to leave if necessary. It will take the compassion, care and personal responsibility of everyone to help us ensure a safe mountain experience for all.

What is your child age requirement for face coverings?
In line with local and CDC guidelines, we are asking that children older than 2 years of age wear face coverings wherever physical distancing of six feet cannot be achieved.

Are you capping the number of people who can visit the resort?
We will be closely monitoring capacity at our resorts, but we will not be capping our daily visitors. Thanks to our expansive outdoor setting, we are confident we can accommodate all visitors this summer, but are asking for guests' cooperation complying with physical distancing protocols in base areas, lift lines and indoor spaces.

What equipment are you providing guests: sanitizer, masks, etc.?
Hand sanitizing stations will be available throughout the resort. Frequent handwashing is encouraged. While we ask guests to bring their own face coverings, we will have masks available upon request, subject to availability.

What changes have been made to cleaning procedures?
High-touch surfaces will be frequently cleaned and disinfected with EPA-approved products that kill the COVID-19 virus. In addition, enhanced cleaning and disinfecting will take place daily in our gondola cabins, frequently throughout the day in our public restrooms and after each use on our alpine slide and mountain coaster carts.

Will all transactions be cashless?
Yes, all mountain transactions (e.g. lift tickets, dining facilities) will be cashless as well as at all of the Company’s retail outlets.

What happens if inclement weather forces a lift evacuation or other quick response which hampers physical distancing requirements?
While we do our best to anticipate weather events to minimize impacts to our guests, it is very important to have face coverings for each member of your party easily accessible. If response to weather, or an environmental threat, forces a rapid response from mountain operations, we will prioritize guests’ immediate safety over standard health guidelines to prevent the spread of COVID-19. Please do your part to help us operate safely and keep your face covering on hand at all times.

Are you doing contact tracing?
We will continue to work with local health officials to minimize the impact and spread of COVID-19 in our resort communities. While we don’t have a comprehensive contact system, we will work with local officials and endeavor to notify any guest or employee who we have knowledge came in contact with someone who has tested positive for COVID-19.

ACTIVITIES AND SERVICES:

What on-mountain restaurants are open?
Limited grab n’ go dining outlets will be open on mountain to provide pre-packaged snacks and beverages at Carroll Valley Golf. All locations will have cashless transactions.

Why are you only offering grab-and-go for on-mountain dining?
Due to the impacts of COVID-19, we have had to reimagine the resort experience and our operations for this summer, including mountain dining. At this time, we are limiting our on-mountain dining options to grab n’ go to limit touch points for employees and guests and will continue to assess our ability to expand operations over the course of the summer.

What on-mountain activities are open?
To ensure we provide the safest experience, we will open with limited summer activities, focused first and foremost on getting you on the mountain. At Liberty Mountain Resort we will kick off summer operations with golf. We will continue to assess expanding our operations once we are open and as soon as it is safe to do so.

LODGING:

When will lodging reopen at Liberty Mountain Resort?
Vail Resorts owned and operated hotels are accepting reservations beginning June 19, 2020. We are offering free cancellations and full refunds for reservations made between now and Dec. 17, 2020.

What safety precautions is Liberty Hotel taking? Are any special cleaning procedures being taken?
The safety of our employees and our guests has always been a top priority. To ensure our properties are prepared to address the realities of COVID-19, we have rolled out enhanced safety protocols at all of our owned and operated lodging properties designed to provide both guests and employees with a safe and enjoyable experience. Our new safety guidelines include limited touchpoints at check in, property-wide enhanced cleaning measures, shared space guidelines in elevators and physical distancing policies. While our protocols may vary by property, our teams will continue to follow CDC and WHO guidance, aligning our robust plan to ever-evolving industry best practices.

How are you dealing with common areas?
Our new safety guidelines include limited touchpoints at check in, property-wide enhanced cleaning measures, shared space guidelines in elevators and physical distancing policies. While our protocols may vary by property, our teams will continue to follow CDC and WHO guidance, aligning our robust plan to ever-evolving industry best practices. As a part of property-wide expanded safety guidelines, certain amenities/common areas may not be available at this time. Please contact the property directly for the most up-to-date information.

Will the pool/spa/gym be open?
As a part of property-wide expanded safety guidelines, certain amenities may not be available at this time. Please contact the property directly for the most up-to-date information.

Will hotel restaurants be open for business?
As a part of property-wide expanded safety guidelines, certain dining areas may not be available at this time. Please contact the property directly for the most up-to-date information on grab-and-go and in-room dining options.